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Senior Participant Engagement Coordinator

Department: Enablement - Digital Studios
Location: Seattle, WA

WHO WE ARE

Opus Agency is a strategic event consulting firm advising some of the world’s most influential brands to design, create, and manage their most important events and experiential campaigns. We partner with our clients to build fully integrated, highly effective teams that create remarkable experiences and activations around the world.

Opus Agency is known for fostering the growth and development of professionals who have a passion for the event industry.  In pursuit of that, we offer an extensive training program, resources, and mentorship with dedicated event professionals who have decades plus of experience.

WHAT WE ARE LOOKING FOR

The Senior Participant Engagement Coordinator is responsible for executing tasks related to the execution of registration process for participants attending digital events, while collaborating with and leading teams. This includes supervising customer service for attendees, strong time management skills, the ability to multi-task.  This position will support the Digital Project Manager and be responsible for fulfilling the role of the Customer Service Systems Lead.

The Senior Participant Engagement Coordinator is responsible for pulling and preparing reports, analyzing data, and supporting registration services during live events.  This person will also be responsible for creating documentation materials and utilizing this information to train other team members supporting customer service for live events.  Works as an individual contributor as well as a part of a team. 

The Senior Participant Engagement Coordinator works within the Digital Studios team and reports to the Director of Participant Engagement.

Key Responsibilities:

  • Able to provide recommendations on customer service best practices.
  • Well versed in customer service tools and resources.
  • Able to operate independently and identify appropriate solutions. 
  • Collaborates and works within a team to support the registration process for small to large scale events.
  • Effectively communicates between internal teams, contractors, and attendees via phone, email, and conference calls.
  • Uses Excel, Word, and PowerPoint efficiently for reports and training purposes
  • Manages independent contractors and can train internal teams on basic processes.
  • Provides constructive feedback to colleagues, when needed.
  • Presents or coordinates pre-event customer support trainings.
  • Maintains ownership of tasks from start to finish.  Thoroughly completes them within goal and budgetary requirements by identifying and utilizing the most efficient methods to execute each project and task. 
  • Is comfortable speaking in front of large groups and must be able to confidently represent Opus Agency.
  • Provides attendee support via phone and email; and demonstrates exemplary customer service and hospitality skills.
  • Demonstrates leadership skills by actively participating and contributing to internal team meetings.

Core Requirements:

  • Bachelor’s degree from a four-year college or university is preferred
  • 2-3 years of related working experience and/or training; or equivalent combination of education and experience in project -coordination, event registration, or corporate technology projects is highly preferred
  • Experience in supporting events successfully from concept to execution is preferred
  • Effective written and verbal communication skills, including proven writing and editing ability
  • Must show personal and professional integrity, and commitment to excellence and high standards
  • Self-directed and deadline-driven, with an ability to make sound decisions while managing priorities and projects within a, dynamic environment
  • Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams
  • Strong attention to detail with ability to see the big picture
  • Microsoft Office suite program experience required (Outlook, Word, Excel, PowerPoint, OneNote, etc.) 
  • Displays strong critical thinking, organizational, and analytical capabilities
  • Ability to effectively prioritize workload on multiple projects & events simultaneously
  • Successfully perform in a high stress, fast-paced environment
  • Accept changes with short notice and tolerate frequent interruptions
  • Ability to maintain high levels of confidentiality

TRAVEL REQUIRED

This position may require travel, in the future, to support our live events.  Air travel and overnight stays are required.

Other Duties and Acknowledgement

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. Duties, responsibilities, and activities may change at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

 

 
 
 

 

 
 
 

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