Career Opportunities with Opus Agency

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Account Operations Manager

Department: Enablement - Business Operations
Location: Seattle, WA


Opus Agency is a strategic event consulting firm advising some of the worlds most influential brands to design, create, and manage their most important events and experiential campaigns. We partner with our clients to build fully integrated, highly effective teams that create remarkable experiences and activations around the world.

Opus Agency is known for fostering the growth and development of professionals who have a passion for the event industry.  In pursuit of that, we offer an extensive training program, resources, and mentorship with dedicated event professionals who have decades plus of experience. 


Account Management and Solutions Team Assistance

  • Customer-Relationship Management system (CRM) Assistance:
    • Assist AE with entering or updating project opportunities into the CRM system, as needed
    • Update and maintain project opportunities in CRM, as needed
    • Assisting AE with pitch codes and soft launches, if needed
    • Launching project codes (hard launch)
  • Adding project team members to Tempus
  • Help AE create Kick-off PowerPoint Decks both internal kick-off deck and external/client kick-off deck
  • Help organize Client Holiday gifts for AEs
  • Ship promo items to remote Account Management and Solutions Team members
  • Maintain/update training and resource documents
  • Attend Account Management team meetings and offsite
  • Assist Account Executive team with special projects, as needed

Enablement Group (Business Operations Team)

  • Creating and maintaining box client folders and project folders
  • SOWs
    • Create SOWs and obtain legal review and approval
    • Track Purchase Order information for SOWs
  • Data Processing Exhibit A (DPE)
    • Fill out the DPE, reaching out to the Project Leads for support and review
    • Work with Opus Legal on questions regarding the DPE during the SOW review process
  • Budgets (if AC is acting as a CFM for small projects)
    • Work with Account Management/Solutions Team to create and send through Budget QC, then Opus Legal
  • Change Orders
    • Work with assigned CFA to manage change orders through project launch, as needed
    • Fill out change order forms, as needed
    • Receive all change orders and implement the change order on the existing SOWs add fees to SOW pricing tables and update invoice schedule
    • Send to AE for to submit to client for a Purchase Order extension
    • Notify Accounting Manger if invoice milestones amounts or dates have changed as a result of change order
  • Closeout
    • Complete close out if acting as a CFM for small projects, as needed

Proposal and RFP Management

  • Project manage proposals/Direct Asks
    • Project manage the proposal process internally, including timeline and deliverables through each stage
    • Collaborate with Account Executive and Pricing Leads to ensure the services are priced according to the specified opportunity needs (ex: quality checking for pricing errors, missed services, overlap between service lines)
    • Prepare the proposal outlining pricing and scope gathered from the Pricing Leads; refine scope descriptions as needed; write new scope descriptions as needed
    • Facilitate the AEs reviews of the draft proposal
    • Facilitate and follow up on AE pricing questions or pricing changes to Pricing Leads during reviews
    • Prepare final proposal for AE to submit to client
    • Manage any revisions to proposals post-submission
  • Maintain proposal templates, include curating and updating descriptions of service line offerings
  • Organize and maintain proposal resource folder

Account Management Support

  • Assist AEs with Account Review PPTs, or other PPTs related to account opportunities
  • Assist with Peer Connect invitations, as needed


What You Can Expect in Return

  • Full time position
  • Opportunities for growth and development
  • Health & Dental Insurance (choice of plans)
  • 100% Employer paid short-term disability and life insurance
  • Opportunity to elect additional life insurance and LTD insurance at employee expense
  • Paid parental leave
  • Opportunity to contribute pre-tax dollars to flexible spending accounts
  • 401(K)
  • Flexibility in work schedules
  • Generous paid time off

Other Duties and Acknowledgement

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. Duties, responsibilities, and activities may change at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.





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