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Digital Configuration Specialist

Department: Enablement - Digital Studios
Location: Remote

WHAT WE ARE LOOKING FOR

At Opus we work with some of the world’s most influential brands to design, create, and manage their most important events and experiential campaigns. The Digital Configuration Specialist is responsible for working with event teams to configure, style, and customize web-based platform implementations. As platform familiarity allows, this position will recommend platform features and capabilities to aid in the experience design to maximize the platform impact. The Digital Configuration Specialist will work within event teams to assure multiple external event technologies come together flawlessly to create a successful and innovative event. In the digital event space, the event happens online, and you are responsible for making sure the doors open and the lights turn on.

YOU SHOULD HAVE

  • 2+ years’ experience in a services organization delivering technology.
  • 3+ years’ experience with a broad array of technology disciplines including website development, Javascript, configuring a CMS, design and CSS, application development, technology service and delivery, and data management
  • Time management and project management skills
  • Comfort and confidence speaking to clients and partners
  • Ability to translate between technical and non-technical stakeholders (explain technical jargon in simple/easily understood ways)
  • Ability to perform quality assurance
  • Strong critical thinking, organizational, creative problem solving and analytical capabilities
  • Demonstrated verbal, written communication, and presentation skills
  • Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams
  • Strong attention to detail with ability to see the big picture

ESSENTIAL RESPONSIBILITIES

  • Configure event registration and experience delivery platforms to match the designed experience(s)
  • Utilize provided creative assets to customize the experiences
  • Critically evaluate configuration options for designed experiences to help ensure a unified user experience
  • Provide guidance to event teams regarding available features and the best methods to configure and deploy them to increase event engagement
  • Effectively manage relationships with clients, vendors, and project stakeholders
  • Effectively prioritize workload on multiple projects & events simultaneously
  • Successfully perform in high stress, fast-paced environment
  • Maintain high levels of confidentiality
  • Work cooperatively with other employees, vendors, and clients
  • Portray professional presence through superior communication and presentation
  • Show personal and professional integrity, and commitment to excellence and high standards
  • Be self-directed and deadline-driven, with an ability to manage priorities and projects within a fast-paced, dynamic environment

COMPETENCIES

  • Customer focus
  • Team orientation
  • Interpersonal communication
  • Ethics, integrity, values

It’s important that you have an understanding of the below concepts so you can speak intelligently to them in meetings with technical partners and so you can better ask questions and understand technical workflows:

  • Understand the platform landscape (Registration, digital, interactive, analytics, reporting, etc)
  • Internet Infrastructure concepts – Domains, DNS (CName, MX, and SPF setup), cloud servers, load balancing, SEO knowledge/tracking (i.e. UTM vs Tag IDs),
  • Frontend concepts – understand HTML/CSS/JS/frameworks limitations, UI/UX, time to implement
  • Site state concepts – cookies, session states, client vs server data flows
  • Integrations – webhooks vs APIs, how they work, authentication, restrictions.
  • Video streaming protocols (RTMP, RTSP, WebRTC,etc)
  • Data structure – types of data and how they are represented, how data is stored and retrieved (XML, JSON)
  • Basic understanding of data security, infosec and GDPR

What You Can Expect in Return

  • Full time position
  • Opportunities for growth and development
  • Health & Dental Insurance (choice of plans)
  • 100% Employer paid short-term disability and life insurance.
  • Opportunity to elect additional life insurance and LTD insurance at employee expense.
  • Paid parental leave.
  • Opportunity to contribute pre-tax dollars to flexible spending accounts.
  • 401(K)
  • Flexibility in work schedules
  • Generous paid time off

Other Duties and Acknowledgement

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of his/her position. Duties, responsibilities, and activities may change at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 
 
 

 

 
 
 

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